Frequently Asked Questions2020-08-02T14:29:06+00:00
How can I cancel my membership?2015-08-13T16:07:51+00:00

We are sorry to see you go. Please submit a ticket to the Helpdesk along with your most recent payment receipt and your domain name and we’ll cancel your account.

Can I pay via Paypal or Credit Card?2015-08-13T16:07:22+00:00

Yes, we use Clickbank for payment processing and you can use a Credit Card or Paypal.

How does the eBook Publisher work?2020-08-02T14:29:06+00:00

You just upload your eBook in .PDF format and the software automatically generates a Flash PDF Viewer for your eBook with additional features like a custom logo, menu with links, background image. You can easily add this to your website by uploading the generated files and adding a small line of code to your website.

What can I do with the eBook Publisher?2015-08-13T16:06:20+00:00

The Online eBook Publisher is an online software application to generate a fully featured online PDF viewer for your eBooks.

How can I add a Favicon to my website?2020-08-02T14:29:06+00:00

You can add a favicon to your web page by uploading favicon.ico to your website root and inserting the following HTML tag inside the … section of your web page.

What is a Favicon?2015-08-13T16:05:36+00:00

A favicon (short for favorites icon), also known as a website icon, shortcut icon, url icon, or bookmark icon is an icon associated with a particular website or webpage.

How do I know my brower does support a Favicon?2015-08-13T16:05:17+00:00

All current versions of the major browsers support favicons, including Internet Explorer, Firefox, Mozilla, Opera, Konqueror and Safari.

What is the size of the generated Favicon?2015-08-13T16:04:56+00:00

A Favicon comes in .ICO format and you can save it is 16x16px, 32x32px, 48x48px or 64x64px.

What file formats does your Favicon Generator support?2015-08-13T16:04:33+00:00

You can upload files in .BMP,.GIF,.JPG or .PNG format.

What are the Features of the Online Image Converter?2015-08-13T16:04:08+00:00

Conversion between .JPG,.PNG and .GIF Format
Multiple File Upload Support
Add Watermark (define transparency and orientation)
Automatic Image Resizing
JPEG Quality

Can I upload a set of graphics at once to convert them?2020-08-02T14:29:06+00:00

Yes, in this case just upload a .ZIP archive with your images and the Online Image Converter automatically converts them to the desired format and size.

How can I convert an image or graphic to another format?2015-08-13T16:03:16+00:00

Use the Online Image Converter to convert between different file formats like .PNG, .JPG and .GIF.

What is the max. filesize of a graphic I can upload to the Image Editor?2020-08-02T14:29:06+00:00

You can upload images with a size of up to 2MB, although in most cases it is not required.

What is the file format of the Cover Graphics?2015-08-13T16:02:29+00:00

You can save your cover graphics in .JPEG/.JPG format. If you need your cover in a different file format just use our Online Image Converter to convert between different graphic formats (.PNG/.GIF/.JPG)

Do you have a manual and help video on how to use the Image Editor?2015-08-13T16:02:08+00:00

Yes, within the Member Area you will find a manual and a learning video.

I am using a MAC. Can I use your Online Image Editor too?2015-08-13T16:01:45+00:00

Yes, as long as you have the Adobe Flash Player Plugin installed you can use the eCover Generator and Online Image Editor. We have tested with Opera, Safari, Internet Explorer, Google Chrome and Firefox 2/3.

What do I need in order to use the Online Image Editor?2015-08-13T16:01:22+00:00

All you need is a browser and internet connection and the Adobe Flash Player Plugin installed. We recommend a broadband or DSL connection.

I am not very experienced when it comes to graphic editing. Is your Online Image Editor Software easy to use?2015-08-13T16:01:01+00:00

Yes, the Online Image Editor is very easy to use even if you have never used a graphic design software before.

Can I upload my own images into the Online Image Editor to incorporate them into my Cover Designs?2020-08-02T14:29:06+00:00

Yes, you can upload your own graphics and images in .GIF/.JPG/.PNG format and customize them to suit your needs.

Can I download your software and use it on my own computer?2015-08-13T16:00:15+00:00

eCover Go is a web-based software and there is no need to download or install the software on your local computer. All you need is a browser with installed Flash Player Plugin and an internet connection.

Can I create 3D Covers with Reflections?2015-08-13T15:59:54+00:00

Yes, several Cover Graphics have photo-realistic Reflections.

What is the max. filesize of a cover graphic I can upload?2020-08-02T14:29:06+00:00

I recommend a max size of 50-150KB per image. If your source graphic is larger you can simply use the Online Image Converter to resize the graphics and images. For the Print Covers you can upload files of up to 10MB per image.

Do I need to have Photoshop or another Graphic Design Software to use the Cover Generator?2015-08-13T15:58:59+00:00

There is no need for any third-party graphic design software. You can simply use our Online Image Editor to create your graphics.

What is the file format of the rendered 3D Covers?2015-08-13T15:58:35+00:00

You can save the cover in .PNG format with transparency. Almost all covers (except the Covers with Reflections) are having a transparent background so you can easily add them to any background or you can combine different covers to create multi-product presentations. All Print Cover Graphics have a transparent background.

How many 3D Cover Shapes are included?2015-08-13T15:58:11+00:00

Currently there are around 220 different Web Cover Graphics you can choose from and around 40 different Print Cover Graphics.

What is the final size of the 3D cover graphics?2015-08-13T15:57:50+00:00